Help & support

What roles exist in the Merchant Portal?

With the new Merchant Portal, you can easily grant additional individuals access to your merchant account. You can assign each user one of three different roles:

  • Administrator: has full, unlimited access to the merchant portal and is considered the representative of the merchant account. All actions performed by an administrator are binding (e.g. creating products, IBAN updates, etc.).
  • Operational user: has access to the transaction list, transaction overview and QR codes. He/she also has access to the Support team and the inbox.
  • Financial user: has the same access as an operational user, with additional access to invoices and credit notes.
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