How long does it take to activate my Bancontact Pro account?
Bancontact Company starts processing your request immediately upon receipt.
Payment solution providers such as Bancontact Company NV are legally required to conduct Customer Due Diligence (CDD process).
You will receive an email when your account has been activated. Under optimal conditions, this should take no more than five working days.
Please keep an eye on your mailbox and feel free to call if you have any other questions about your request.
Other FAQs
- Bancontact Pro solution
- My Bancontact Pro payouts
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
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Bancontact Pro payment app
- Is there an app for professionals?
- How does the Bancontact Pro app user and device management work?
- How can I receive payments through the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?
- How do I create a Bancontact Pro app user?