I have a question about my transactions. Where can I find more information?
You can find more information under the ‘Payment of my transactions’ section.
It’s also good to know that you can view a full overview of your transactions in the Merchant Portal, or via go.payconiq.be if you’re a Payconiq GO user.
Can’t find a specific transaction or need further assistance?
Feel free to contact our helpdesk via the link below. Please ensure that you provide as much information about the transaction as possible in the contact form. This will enable us to assist you as quickly as possible.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- Meal voucher payments are missing from my payment statement.
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Who does the operating fee apply to?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Does the operation fee still apply when no transaction has been made?
- Is VAT included in the annual operating fee invoice of € 18?
- Payconiq GO