I have a question about my transactions. Where can I find more information?
You can find more information under the ‘Payment of my transactions’ section.
It’s also good to know that you can view a full overview of your transactions in the Bancontact Pro portal, or via app.bancontactpro.com if you have an account for the Bancontact Pro payment app.
Can’t find a specific transaction or need further assistance?
Feel free to contact our helpdesk via this contact form. Please ensure that you provide as much information about the transaction as possible in the contact form. This will enable us to assist you as quickly as possible.
Other FAQs
- Bancontact Pro solution
- My Bancontact Pro payouts
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
- Does the operation fee still apply when no transaction has been made?
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Bancontact Pro payment app
- Is there an app for professionals?
- How can I receive payments through the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?
- How does the Bancontact Pro app user and device management work?
- How do I create a Bancontact Pro app user?