How will I be invoiced?
At the beginning of each month, you will receive an invoice with a summary of charges for the transactions you received in the previous month. This invoice will be sent to the e-mail address you provided when you signed your contract (if you have access to the new Merchant Portal, you can view and edit your billing contact details there).
The charges for your transactions will then be debited from your account 14 days after your invoice is sent, by SDD mandate or direct debit. Your personal reference for this mandate can be found on the new Merchant Portal or in the welcome email you received after signing your Payconiq contract.
If there are no Payconiq transactions from your customer in a particular month, then you will not receive an invoice. You will only pay for what you use.
On a yearly basis, an operating fee of 18 € will be invoiced to cover costs linked to your merchant account.
For more information about charges, please contact us - it's obligation-free.
Other FAQs
- Bancontact Pro solution
- My Bancontact Pro payouts
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
- Does the operation fee still apply when no transaction has been made?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
- My VAT number has changed. Why am I being charged an operating fee again?
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Bancontact Pro payment app
- Is there an app for professionals?
- How can I receive payments through the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?
- How does the Bancontact Pro app user and device management work?
- How do I create a Bancontact Pro app user?