How can I request a new QR code sticker?
Does your QR code sticker need to be replaced?
You can request a new one using our request form. You will receive your new sticker within 10 working days after we have processed your request.
In the meantime, you can print your own QR code. Learn how here.
Other FAQs
- Bancontact Pro solution
- My Bancontact Pro payouts
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
- Does the operation fee still apply when no transaction has been made?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
- My VAT number has changed. Why am I being charged an operating fee again?
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Bancontact Pro payment app
- Is there an app for professionals?
- How can I receive payments through the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?
- How does the Bancontact Pro app user and device management work?
- How do I create a Bancontact Pro app user?