Help & support

I have received an e-mail asking me to update my company details. Why?

To prevent money laundering and terrorist financing, Bancontact Company NV/SA is required by law to verify all user identities.

This verification takes place when new traders first join, and subsequently on a regular basis after that. This ensures that all data is up to date. Are your details out of date or do your business details need to be reviewed? If so, you will receive an email asking you to update this information. At the present time, this has no impact on the acceptance and processing of mobile payments for your business.

Please note, however, that in line with legislation, your data must be updated within a set period of time, so it is important you complete this promptly. If you do not, Bancontact Company NV/SA will be obliged to unilaterally terminate the agreement.

Still have a few questions or do you need more help? Please don't hesitate to get in touch with the helpdesk using our contact form.

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