Ending a Bancontact Pro contract
The Bancontact Pro contract is a contract of indefinite duration. You can therefore terminate your contract at any time.
You can terminate your contract yourself via the Bancontact Pro portal. Go to ‘Merchant account’ in the menu, scroll down the page and follow the instructions.
Following your cancellation, the contract will be terminated within two weeks. From that point onwards, you will no longer be able to receive payments via Bancontact Pro.
Other FAQs
- Bancontact Pro solution
- My Bancontact Pro payouts
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Does the operation fee still apply when no transaction has been made?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
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Bancontact Pro payment app
- Is there an app for professionals?
- How does the Bancontact Pro app user and device management work?
- How can I receive payments through the Bancontact Pro payment app?
- How do I create a Bancontact Pro app user?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?