Why does the Bancontact Pro app require an additional email address when setting up a new user?
This email address is purely technical and is used solely to set or reset a password for the Bancontact Pro app.
It is important to understand the difference between our two tools:
- The Bancontact Pro portal: this is a management tool available to all business customers, providing an overview of your products and transactions.
- The Bancontact Pro app: this app is specifically designed for businesses that have explicitly requested this payment solution to receive payments.
Other FAQs
- Bancontact Pro solution
- My Bancontact Pro payouts
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- What if I, as the Payconiq Merchant, disagree with the operating fee?
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
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Bancontact Pro payment app
- Is there an app for professionals?
- Are my payments secure with Bancontact Pro?
- Can I add a message to payments received via the Bancontact Pro app?
- Can I also accept payments via a sticker using the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?