Help & support

I received an error message when I went to sign my contract

If you see an error message when opening the signature link, this is often due to the format of the documents you uploaded filling out the form.

Before going through the contract process a second time, we recommend configuring ALL your documents to PDF first (even if they are already in PDF format). This will remove all - often invisible - settings that might prevent you from sharing your PDF document. 

Once you have completed this step, please upload ONLY the newly created file to the form.

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