Where can I use the Bancontact Pay app?
You can use the app in different ways:
- In webshops: select the Bancontact Pay logo at checkout. The app will open automatically to confirm your payment.
- In physical stores: scan the QR code featuring the Bancontact Pay logo at the register. You can find it on a sticker or on the checkout screen.
- Between friends: settle up easily via the app. Tap 'Receive money' to share a payment request, or scan a friend's code to make a payment yourself.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I entered the wrong verification code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- The app isn’t working and appears to have crashed. How do I resolve it?
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- I have made an incorrect payment. What do I need to do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- What personal data is contained in the app?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- How can I subscribe to the Bancontact Pay newsletter?