Help & support

I want to log in to the app, but I've changed my phone number or email address.

Did you create your Bancontact Pay account some time ago, but have you changed your phone number or email address in the meantime? If you need to log into the app again, you will be sent 2 login codes as a security measure: one via SMS and one via e-mail. If your phone number or email address no longer matches, you can simply tap the 'I've changed phone number/email address' option. This allows you to delete your account and create a new account with your new details.

ATTENTION: some old versions of the app are no longer supported from a certain point onwards, which means that mobile payments will no longer be possible from then on. In this case, your linked bank account and card(s) will be automatically disconnected in the app. In this case, you must update the app and link your bank account and card(s) again.

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