What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
If your device is lost or stolen, you must report it as quickly as possible to Card Stop (www.cardstop.be) on 078 170 170, so that they can then block your app. If that happens, no one can use the app, even if they have your PIN code. But you can still use your Bancontact card after your Bancontact Pay app has been blocked.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I entered the wrong verification code during the installation procedure.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- The app isn’t working and appears to have crashed. How do I resolve it?
- Making payments
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- How can I protect the data in my app?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I can’t manage to install the app. What are the possible causes?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.