How can I protect the data in my app?
The data in your app is protected by a PIN code. Learn this code by heart - do not write it down anywhere or share it with anyone. Make sure that no one is watching you as you enter your PIN when making a payment and do not allow yourself to be distracted. If your smartphone allows it, it is also possible to use your fingerprint or facial recognition to confirm your payments.
We also take your security seriously. On this page, we go deeper into online and mobile security, so you get the right tools to recognise phishing and other forms of payment fraud.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- How do I install the Bancontact Pay app?
- Making payments
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.