Where will I find a summary of the payments I have carried out?
You will find all of the details for the payments you have made in the transaction history. On the home screen, tap “Payments” and then “History”.
If you tap on a particular transaction, a new screen will appear with more details: the bank card you used, the date and time, the amount and, if applicable, an unstructured message.
You will also find each payment made with the app in your bank statements. NB: some banks group transactions made with the app on a single line in your account statement. You will not be able to view payments made without using the app (including any Bancontact payments made not using the app) in the app.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I entered the wrong verification code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- The app isn’t working and appears to have crashed. How do I resolve it?
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- I have made an incorrect payment. What do I need to do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- What personal data is contained in the app?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- How can I subscribe to the Bancontact Pay newsletter?