Where will I find a summary of the payments I have carried out?
You will find all of the details for the payments you have made in the transaction history. On the home screen, tap “Payments” and then “History”.
If you tap on a particular transaction, a new screen will appear with more details: the bank card you used, the date and time, the amount and, if applicable, an unstructured message.
You will also find each payment made with the app in your bank statements. NB: some banks group transactions made with the app on a single line in your account statement. You will not be able to view payments made without using the app (including any Bancontact payments made not using the app) in the app.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- How do I install the Bancontact Pay app?
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Making payments
- Can I make or receive payments for any amount with the app?
- Are payments made with the Bancontact Pay app settled immediately?
- Where will I find a summary of the payments I have carried out?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- What personal data is contained in the app?
- How can I protect the data in my app?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?