What happens if I reset my app?

Other FAQs

• Getting started
  • I can’t add my Bancontact card to the app.
  • I did not receive a verification code via text message code during the installation procedure.
  • I entered the wrong verification code during the installation procedure.
  • I did not receive the verification code via email during the installation procedure. What happens now?
  • How do I install the Bancontact Pay app?
• Making payments
  • Will all payments be processed, even if there’s not enough money in my account?
  • Can I make or receive payments for any amount with the app?
  • Can the same QR code be scanned by different payers?
  • Are payments made with the Bancontact Pay app settled immediately?
  • I have made an incorrect payment. What do I need to do?
• Privacy and security
  • I want to log in to the app, but I've changed my phone number or email address.
  • What personal data is contained in the app?
  • I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
  • How can I protect the data in my app?
  • Why does the app want to send me messages?
• Functions of the app
  • Can I send a payment request to anyone?
  • Are there any limits on a payment request?
  • How can I create a payment request?
  • How long is a payment request valid for?
  • I have sent out an incorrect payment request by mistake. Can I still cancel it?
• Services
  • Who has access to the money in the money pot?
  • Invoices | Who is POM?
  • Money pot | How can I create a money pot?
  • How do I buy a ticket from De Lijn?
  • Where will I find my NMBS/SNCB or De Lijn tickets?
• What to do in case of?
  • How can I delete my Bancontact Pay account?
  • When I tap to open the app, nothing happens. How can I open the app on my device?
  • How do I reset my Bancontact Pay-app?
  • What happens if I reset my app?
  • I changed banks, what do I need to do?
• Miscellaneous
  • I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
  • I can’t manage to install the app. What are the possible causes?
  • I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
  • What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
  • I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.