Are payments made with the Bancontact Pay app settled immediately?
The processing happens as follows:
- For the sender: the amount is debited from your account on the same day.
- For the recipient: depending on the banks involved, the funds will reach their account either the same day or the following business day.
Even if the actual bank transfer takes a short while, the payment confirmation is shown instantly in the app for both parties.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- I did not receive a verification code via text message code during the installation procedure.
- The app isn’t working and appears to have crashed. How do I resolve it?
- Making payments
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- What personal data is contained in the app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?