How do I reset my Bancontact Pay-app?
Tap the profile icon in the top right-hand corner of the home screen. Go to “Settings” and tap “Reset app”. You will be asked to confirm your request on the next screen.
Please note: resetting your app will remove it from your device. However, your cards will remain linked to your Bancontact Pay account. You will also continue to receive the monthly newsletter, unless you changed the settings in the app before deleting it.
We recommend resetting your app when switching to a different smartphone. This ensures you can continue to make mobile payments with your Bancontact Pay app, even on your new smartphone.
Do you want to delete your Bancontact Pay account? Find out how to do so in this FAQ.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- I did not receive a verification code via text message code during the installation procedure.
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- Where will I find a summary of the transactions I have carried out?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- How can I protect the data in my app?
- What personal data is contained in the app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I can’t manage to install the app. What are the possible causes?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?