I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
Your bank card may have been replaced before its expiry date (for example, following a request via Card Stop). If this is the case, you will need to update your payment details.
To do this, open your “Wallet” at the bottom of the home screen in the Bancontact Pay app. Check that the card number set in your app matches your current card number. If not, remove the old card and add your new Bancontact card.
Other FAQs
-
Getting started
- I can’t add my Bancontact card to the app.
- I entered the wrong verification code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- The app isn’t working and appears to have crashed. How do I resolve it?
-
Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Where will I find a summary of the transactions I have carried out?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- Will all payments be processed, even if there’s not enough money in my account?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
- Privacy and security
- Functions of the app
- Services
- What to do in case of?
-
Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- How can I subscribe to the Bancontact Pay newsletter?
- I can’t manage to install the app. What are the possible causes?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.