I’m already using an app from my bank. Can I still install the Bancontact Pay app?
Absolutely! After all, the Bancontact Pay app gives you even more options for mobile payments.
- You can add up to 5 Bancontact cards, even from different banks. With every payment, you can choose which card to use for paying or receiving money.
- Pay easily online whenever you see the Bancontact or Bancontact Pay logo.
- Pay mobile in all shops, supermarkets or restaurants that accept Bancontact Pay.
- Pay friends back easily, even remotely.
- Add all your loyalty cards to the app.
- Receive and pay your bills directly in the app.
- Buy your bus and train tickets easily in the app.
- Need cash? Find the nearest cash machine using the handy map in the app.
Want to know more about the app? Find out here.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I entered the wrong verification code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- The app isn’t working and appears to have crashed. How do I resolve it?
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Where will I find a summary of the transactions I have carried out?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- Will all payments be processed, even if there’s not enough money in my account?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
- Privacy and security
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- How can I subscribe to the Bancontact Pay newsletter?
- I can’t manage to install the app. What are the possible causes?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.