The app isn’t working and appears to have crashed. How do I resolve it?
You can usually easily repair an app that has crashed. Switch your phone off, start it up again and delete the app from the phone's working memory (this works differently, depending on the smartphone). You can also check to see whether you are running the latest version of the app and whether you have a stable Internet connection.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- How do I install the Bancontact Pay app?
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- I have made an incorrect payment. What do I need to do?
- Are payments made with the Bancontact Pay app settled immediately?
- Will all payments be processed, even if there’s not enough money in my account?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- What personal data is contained in the app?
- How can I protect the data in my app?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I can’t manage to install the app. What are the possible causes?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?