When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
It depends. If you want to reimburse someone via QR code, you need to be near them so you can scan their QR code in their app using your app. Once you’ve scanned the code and confirmed the payment with your PIN or biometrics, you can get on with your day.
Of course, you can also pay friends back or get reimbursed remotely: using the ‘Receive money’ button, you can easily send a payment request via your favourite messaging app to get money back remotely.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- How do I install the Bancontact Pay app?
- Making payments
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.