Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
With each transaction, the app automatically checks to see whether you have reached the daily maximum amount for your favourite card. If this happens, a message will appear under the masked card number and you will not be able to make the payment. Solution: choose another card (you can link up to 5 different Bancontact cards from the same or different banks to the app) or cancel the transaction.
If you reach the maximum daily limit for all of the cards or the maximum daily limit allowed in the app, then you will not be able to choose any card. In which case, the app will immediately decline the transaction and an error message will be displayed.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- How do I install the Bancontact Pay app?
- Making payments
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.