De Lijn/NMBS | Can I show my ticket, even if I don’t have an Internet connection?
Yes, the tickets you have purchased are also available offline via 'My tickets'. This means that you do not require an Internet connection to be able to show your tickets to the inspector.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I entered the wrong verification code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- The app isn’t working and appears to have crashed. How do I resolve it?
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Where will I find a summary of the transactions I have carried out?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- Will all payments be processed, even if there’s not enough money in my account?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
- Privacy and security
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- How can I subscribe to the Bancontact Pay newsletter?
- I can’t manage to install the app. What are the possible causes?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.