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Frequently asked questions

Where can I pay contactlessly with my card?

You can pay contactlessly with your Bancontact card on all payment terminals that accept Bancontact as a payment method and display the contactless symbol:

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More questions in the section Bancontact card

Can I pay contactlessly with my Bancontact card?

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Private / Bancontact card

Why are there so few ATMs/cash dispensers in large cities?

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Private / Bancontact card

What should I do if my payment is not processed or not processed correctly?

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Private / Bancontact card

What limits apply to my Bancontact card?

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Private / Bancontact card

My payment was processed, even though I pressed ‘cancel’. What should I do?

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Private / Bancontact card
All questions in this section

Paying mobile? It’s safe and easy with the Payconiq by Bancontact app!

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All you need is the Payconiq by Bancontact app on your smartphone. Link your Bancontact card and bank account to the app and pay for your online purchases and in a lot of stores in a snap. But that's not all, the app offers lots of extra services and even reimbursing each other has never been so easy. Download and full install the app now and find out how it works!

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