How do I recognize a fake phone call?

Pay special attention to:

• An unexpected phone call, e.g. your bank calling regarding a "security issue";
• Requests for your codes or banking details, or to approve an action via itsme® or your banking app;
• Pressure to act immediately;
• Being asked to make a transfer to keep your money "safe";
• Being asked to download something for security, e.g. a telecom or IT provider claiming there is a virus on your computer and you need antivirus software.

Tip 🔦

At the slightest doubt, simply hang up and call the company or organization back using the number on their official website or from within your app.