Log your Bancontact Pay App payment question

The survey will take approximately 6 minutes to complete. 

BEFORE ADDING A REFUND REQUEST:

  1. In case the issue is related to a Cashless bracelet or card: Verify that the Bancontact Pay App payment was not added on the cashless wristband or card with a cashless reader at the events' info stand.
    (If not, you can continue completing your request)
  2. Verify that the amount was deducted from your bank account in your banking tool.
    (Continue completing this form if the amount was deducted from your bank account)
  3. Contact our helpdesk during opening hours in case you need assistance.  

For payments via Bancontact Pay App, select "Bancontact Pay" as payment method below.

Log your Bancontact Pay App payment question

The survey will take approximately 6 minutes to complete. 

BEFORE ADDING A REFUND REQUEST:

  1. In case the issue is related to a Cashless bracelet or card: Verify that the Bancontact Pay App payment was not added on the cashless wristband or card with a cashless reader at the events' info stand.
    (If not, you can continue completing your request)
  2. Verify that the amount was deducted from your bank account in your banking tool.
    (Continue completing this form if the amount was deducted from your bank account)
  3. Contact our helpdesk during opening hours in case you need assistance.  

For payments via Bancontact Pay App, select "Bancontact Pay" as payment method below.

Contact details

Payment type

Payment details

Describe what happened. Please include the error message, where it happened, and what you tried before submitting this form.
Upload a screenshot or proof of payment if available. Accepted formats: .pdf, .jpg or .png, max. 5 MB.